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PI32072: IBM RATIONAL DOORS WEB ACCESS 9.6.1 INSTALLATION FAILS WHEN THER E IS NO JAVA RUNTIME ENVIRONMENT (JRE) INSTALLED ON THE MACHINE.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Attempts to install IBM Rational DOORS Web Access on a system
    which has no JRE installed result in the DOS command window
    flashing and vanishing.
    
    Running it from the command line gives following message:
    
    <<Location of the DOORS Web Access 9.6.1
    installer>>\IBM_Rational_DOORS_Web_Access.exe
    "LaunchAnywhere Error: Could not find a valid Java virtual
    machine to load.
    You may need to reinstall a supported Java virtual machine."
    

Local fix

  • Please review the following and choose the one feasible in your
    environment:
    
    1.> After a failed attempt of installing DOORS Web Access as
    above, navigate to the machine's %temp% location and check for a
    folder like I1419935955 (or any system generated number).
    Navigate to a Resource.zip, extract that and navigate to
    dwa-win64.zip. Extract "dwa-win64.zip" to the location where you
    wish to install DWA 9.6.1. Now proceed further with configuring
    DWA as usual.
    
    2.> Install a system JRE from https://java.com/en/download/ Once
    Java has been installed, re-run the DOORS Web Access installer
    EXE file and proceed further as usual.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The installer did not handle the lack of a valid JRE         *
    * gracefully.                                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This is resolved in the 9.6.1.3 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI32072

  • Reported component name

    TLOGIC DOORS WE

  • Reported component ID

    5724V97WA

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-30

  • Closed date

    2015-06-26

  • Last modified date

    2015-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS WE

  • Fixed component ID

    5724V97WA

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI32072

Modified date: 26 June 2015