IBM Support

PI31698: 64 BIT DOORS CLIENT ERROR RECEIVED WHEN SAVING A MODULE THAT IS SET UP FOR CHANGE MANAGEMENT (NO DDBS INSTALLED ON MACHINE)

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Environment
    Windows 7 with ONLY a DOORS 64bit client installed.  A DOORS
    Server has never been installed.
    
    Problem Statement aka Comment line, work item summary...
    EXCEPTION_ACCESS_VIOLATION in module ntdll.dll at
    0000000077271E02 when saving a module that is set up for Change
    Management with RTC as the provider
    
    
    Steps to reproduce or if has been reproduced on VM image, link
    to image
    Windows 7
    Set up module for change management
    Save
    Note exception access violation
    
    Workaround: install DDBS on client machine. This doesn't need to
    be DDBS that client connects to.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * x64 client error received when saving a module that is       *
    * set-up for DOORS CM (no DDBS installed on the machine)       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This has been resolved in the DOORS 9616 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI31698

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    960

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-12-17

  • Closed date

    2016-03-29

  • Last modified date

    2016-03-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.6

Reference #: PI31698

Modified date: 29 March 2016