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PI30785: DOORS RESET ADMINISTRATOR PASSWORD BROKEN IN DOORS 9.6

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APAR status

  • Closed as program error.

Error description

  • On DOORS 9.6/9.6.0.1 client shortcut (either 32 or 64 bit)
    enter -otdbpw "" in target field
    Run DOORS client and Key is generated
    This is then supplied to support who enter key into ciph_sr1
    tool
    New one time password is generated
    Enter this p/w into the password field in DOORS login
    DOORS return message that password is invalid and another key is
    generated.
    
    ciph_sr1 tool works for DOORS 9.5.x
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users trying to reset the Administrator password with DOORS  *
    * client 9.6 up to 9.6.1.                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The  DOORS client versions 9.6 up to 9.6.1 (either 32 or 64  *
    * bit) does not enable to reset the Administrator password     *
    * using the following procedure:                               *
    *                                                              *
    * Add -otdbpw "" to the DOORS client shortcut                  *
    * Run DOORS client and Key is generated                        *
    * This is then supplied to support who then provide a one time *
    * password                                                     *
    * Enter this p/w into the password field in DOORS login        *
    *                                                              *
    * Unfortunately, DOORS returns an error message explaining     *
    * that the password is invalid and another key is generated.   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI30785

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    960

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-03

  • Closed date

    2015-03-12

  • Last modified date

    2015-03-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.6

Reference #: PI30785

Modified date: 12 March 2015