IBM Support

PI30692: REPORT CREATION FOR PRODUCTS WITH JAPANESE PRODUCT NAMES FAILS.

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APAR status

  • Closed as program error.

Error description

  • When creating a report with the IBM Rational License Key Server
    (RLKS) Administration and Reporting Tool (ART), teh following
    error occurs if the product name contains Japanese characters:
    
    'CRALUR0006I :- No license usage information is available for
    the selected parameters.'
    
    This may also occur if there are any non-Latin Unicode
    characters in the product names.
    
    This issue is caused by incorrect Unicode handling inside the
    Administration and Reporting tool
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users in Japanese environment using RLKS ART 8143 or higher. *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Users in Japanese environment will not be able to create     *
    * reports for CLM products such as RTC, RRC and RQM if the     *
    * usage for these products.                                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Follow the instructions in TN                                *
    * http://www-01.ibm.com/support/docview.wss?uid=swg21667198    *
    * and upgrade to RLKS ART 8145                                 *
    ****************************************************************
    

Problem conclusion

  • This issue has been fixed in RLKS Administration and Reporting
    Tool version 8.1.4.5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI30692

  • Reported component name

    RATIONAL LICENS

  • Reported component ID

    5648LIC00

  • Reported release

    814

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-02

  • Closed date

    2014-12-22

  • Last modified date

    2014-12-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATIONAL LICENS

  • Fixed component ID

    5648LIC00

Applicable component levels

  • R814 PSY

       UP



Document information

More support for: Rational License Key Server

Software version: 814

Reference #: PI30692

Modified date: 22 December 2014