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PI22034: UNHELPFUL ERROR CODE RETURNED WHEN USER ATTEMPT TO EDIT DWA HELP FILES FROM A MACHINE THAT DOES NOT HOST DWA SERVER

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APAR status

  • Closed as program error.

Error description

  • If you attempt to access DWA help files
    http://DWAServer:8080/dwa-help/remote/remotehelp.jsp from a
    machine that does not host the DWA server you receive CR error
    code:
    
    CRRHS0103I
    
    Without an explanation of why you can't see Help page.
    
    Error code needs to also contain message:
    'To edit the DWA help system you must access this page from the
    server that hosts the DWA Server'
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * DWA users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * If you attempt to access DWA help files                      *
    * http://DWAServer:8080/dwa-help/remote/remotehelp.jsp from a  *
    * machine that does not host the DWA server you receive CR     *
    * error                                                        *
    * code:                                                        *
    *                                                              *
    * CRRHS0103I                                                   *
    *                                                              *
    * Without an explanation of why you can't see Help page.       *
    *                                                              *
    * Error code needs to also contain message:                    *
    * "To edit the DWA help system you must access this page from  *
    * the                                                          *
    * server that hosts the DWA Server"                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This is a client side fix
    

Problem conclusion

  • The error has been modified to add additional information
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI22034

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    952

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-07-15

  • Closed date

    2014-09-11

  • Last modified date

    2014-10-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R960 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5.2

Reference #: PI22034

Modified date: 09 October 2014