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PI21930: DOORS CLIENT CRASH IN SCENARIO WHERE VIEW LIST IS LOCKED

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APAR status

  • Closed as program error.

Error description

  • Open a module and create an attribute "Number" of type integer
    Create a filter that uses this integer attribute - example
    Number = 2
    Save this inc filter as a view in DOORS
    Set the module up for edit shareable
    Save the module
    Delete attribute "Number"
    Save module
    
    Log in to DOORS as User 1
    Open the module in e/share
    User will receive message "The view includes the following
    invalid filter rules. These rules will be ignored when the view
    is loaded......"
    Click OK
    Module opens
    As User 2 log into DOORS and open module in e/share
    When user receives ""The view includes the following invalid
    filter rules" message DO NOT click OK
    Go back to User 1 client session and try and select view drop
    down
    User 1's DOORS client session usually crashes with diagnostic
    log or occasionally DOORS hangs for a while and the new view
    selected will not be loaded at all
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users may experience this issue.                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When loading a view, if a filter element is invalid, then a  *
    * warning message ("The view includes the following invalid    *
    * filter rules") is displayed and the view index remains       *
    * locked until the user acknowledges this message.             *
    * Meanwhile other users cannot access the list of views (drop  *
    * down list) in that module, and DOORS may even crash when     *
    * trying to.                                                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The lock is now always released before displaying the warning
    message (even if the invalid filter belongs to an inherited
    view).
    So other users can access the view drop down list while the
    message is displayed, and DOORS does not crash anymore.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI21930

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    951

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-07-14

  • Closed date

    2015-03-12

  • Last modified date

    2015-03-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5.1

Reference #: PI21930

Modified date: 12 March 2015