IBM Support

PI21579: "SERVER BUSY" MESSAGE WHEN OPENING WORKBOOK IN PERSPECTIVES

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APAR status

  • Closed as program error.

Error description

  • Customer has sheets that when opened will throw a message in
    server explorer:?Server Busy?This action cannot be completed
    because the "Microsoft Excel - TM114FFE" program is not
    responding.  Choose "Switch To" and correct the problem??with
    Switch to, Retry and Cancel buttons
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos TM1 10.2.2 FP4                         *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI21579

  • Reported component name

    TM1 PERSPECTIVE

  • Reported component ID

    5724W49PE

  • Reported release

    A20

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-07-08

  • Closed date

    2015-09-17

  • Last modified date

    2015-09-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 PERSPECTIVE

  • Fixed component ID

    5724W49PE

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Perspectives

Software version: 10.2

Reference #: PI21579

Modified date: 17 September 2015