IBM Support

PI21076: Rhapsody 8.0.6 sometimes fails to install for SYSTEM account with ole32.dll error

A fix is available

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Installation of Rhapsody 8.0.6 fails when run under the SYSTEM
    account on Windows 7 64-bit Service Pack 1.
    
    Event Log cites an error with msiexec and
    ole32.dll.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Rhapsody 8.0.6 sometimes fails to install for SYSTEM account
    with ole32.dll error
    

Problem conclusion

  • Fixed in 8.1.1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI21076

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    806

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-30

  • Closed date

    2014-09-11

  • Last modified date

    2014-09-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R806 PSN

       UP



Document information

More support for: Rational Rhapsody

Software version: 8.0.6

Reference #: PI21076

Modified date: 11 September 2014