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PI20008: GET ON DOORS RESOURCES FAILS WITH ERROR "CRCRW5038E AN UNEXPECTED ERROR OCCURRED DURING THE OPERATION"

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APAR status

  • Closed as program error.

Error description

  • When performing a GET on a resource in DOORS, the request may
    fail with status code 500, with the following message:
    CRCRW5038E An unexpected error occurred during the operation
    
    This can occur, if there's a failed login by another user to DWA
    when the GET was being performed.
    
    Steps to reproduce:
    - Create a mechanism to perform a series of GETs on DOORS
    resources (objects/modules)
    - When the series of GETs are performed, try logging into DWA UI
    from a different system, using incorrect user credentials.
    - Immediately GETs starts failing with 500 status code and the
    above error message.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of the OSLC api                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When performing a GET on a resource in DOORS, the request    *
    * may                                                          *
    * fail with status code 500, with the following message:       *
    * CRCRW5038E An unexpected error occurred during the operation *
    *                                                              *
    * This can occur, if there's a failed login by another user to *
    * DWA                                                          *
    * when the GET was being performed.                            *
    *                                                              *
    * Steps to reproduce:                                          *
    * - Create a mechanism to perform a series of GETs on DOORS    *
    * resources (objects/modules)                                  *
    * - When the series of GETs are performed, try logging into    *
    * DWA UI                                                       *
    * from a different system, using incorrect user credentials.   *
    * - Immediately GETs starts failing with 500 status code and   *
    * the                                                          *
    * above error message.                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This is a client side fix
    

Problem conclusion

  • The code has been changed so that a valid message is shown
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI20008

  • Reported component name

    TLOGIC DOORS WE

  • Reported component ID

    5724V97WA

  • Reported release

    951

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-13

  • Closed date

    2014-12-05

  • Last modified date

    2014-12-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS WE

  • Fixed component ID

    5724V97WA

Applicable component levels

  • R960 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5.1

Reference #: PI20008

Modified date: 05 December 2014