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PI19995: DOORS CLIENT CRASHES ON STARTUP IN SPECIFIC SCENARIOS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Cause:
    There's an option in DOORS, to display last accessed Project or
    Folder during startup. If this option is enabled, whenever user
    logs into DOORS, last accessed project or folder is displayed at
    startup. Now, if the last accessed folder or project is corrupt
    or leads to abnormal client exit, subsequent attempts to launch
    DOORS by that user always fails since it always tries to access
    the problem project or folder.
    

Local fix

  • It is possible to reset the option "Display last accessed Folder
    or Project at startup" by editing specific files in the
    database. Contact Rational Support for more details on how to do
    this.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * There is an option in DOORS to display last accessed Project *
    * or Folder during startup.                                    *
    *                                                              *
    * If the last accessed folder or project is corrupt or leads   *
    * to abnormal client exit, subsequent attempts to launch DOORS *
    * by that user always fails since it always tries to access    *
    * the problem project or folder.                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This is resolved in the 9.6.1.3 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI19995

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    952

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-06-13

  • Closed date

    2015-06-26

  • Last modified date

    2015-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5.2

Reference #: PI19995

Modified date: 26 June 2015