IBM Support

PI17944: Administration and Reporting Tool agent service may not start if not installed on Windows 'System' drive

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • After installing the IBM Rational License Key Server (RLKS)
    Administration and Reporting Tool  (ART) Agent service on a
    Microsoft Windows host, the agent may not start automatically if
    the Agent install directory is not on the Windows 'System' drive
    (Usually C:).
    
    The only current workarounds to this issue are:
    - Run the agent manually as in the previous releases
    - Edit the startRCLAgent.bat and stopRCLAgent.bat files to
    correct the references to the incorrect installation location.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of RLKS Administration Agent are affected due to this  *
    * issue. The issue is seen only if agent is installed on a     *
    * drive other than the system drive on Windows machine.        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Administration and Reporting Tool agent service may not      *
    * start if the agent is installed non-system drives like D     *
    * drive.                                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to RLKS Administration and Reporting tool version    *
    * 8.1.4.3.                                                     *
    ****************************************************************
    

Problem conclusion

  • This issue has been fixed in RLKS Administration and Reporting
    Tool version 8.1.4.3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI17944

  • Reported component name

    RATIONAL LICENS

  • Reported component ID

    5648LIC00

  • Reported release

    813

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-14

  • Closed date

    2014-07-03

  • Last modified date

    2014-07-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATIONAL LICENS

  • Fixed component ID

    5648LIC00

Applicable component levels

  • R814 PSY

       UP



Document information

More support for: Rational License Key Server

Software version: 8.1.3

Reference #: PI17944

Modified date: 03 July 2014