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PI16912: DFT Rhp806 64bit Crash help system when browse help data

A fix is available

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When select Rhapsody8.0.6_updateSite.zip for local help, the
    help system crashes.
    This occurs 100% in 64bit edition but does not occur in 32bit
    edition.
    
    [Replication steps]
    1. Start up Rhapsody v8.0.6 64bit edition
    2. Open Help System 2.0 from menu
    3. Click [Local Help Updater] from help menu
    4. Click [+] to add internal site
    5. Browse e.g. Rhapsody8.0.6_updateSite.zip, then click OK in
    the explorer
    
    Result:Help System crashes.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    DFT Rhp806 64bit Crash help system when browse help data
    

Problem conclusion

  • Fixed in 8.1.2
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI16912

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    806

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-04-28

  • Closed date

    2014-12-08

  • Last modified date

    2014-12-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R806 PSN

       UP



Document information

More support for: Rational Rhapsody

Software version: 8.0.6

Reference #: PI16912

Modified date: 08 December 2014