IBM Support

PI12608: RLKS ADMINISTRATION AND REPORTING TOOL DOCUMENTATION DOES NOT SPECIFIY REQUIRED USER RIGHTS.

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APAR status

  • Closed as program error.

Error description

  • The IBM Rational License Key Server (RLKS) Administration and
    Reporting Tool (ART) documentation does not specify the needed
    permissions to successfully install or start the administration
    agent on Microsoft Windows hosts.
    
    The installing user must be a local administrator of the license
    server in order to install the tools.
    
    After installation, the user starting the license server must
    also be a local administrator. If User Account Control is
    enabled, the agent must be started by right clicking the 'start
    agent' menu item and selecting 'Run As Administrator'.
    
    Inadequate permissions may result in one or more of the
    following:
    - Failure to start the ART agent or server processes. (Inability
    to start services, or insufficient access to directories housing
    data)
    - Inability to stop and restart the license servers on the
    managed hosts. (No permission to stop and start services)
    - Inability to collect reporting data (insufficient access to
    directories housing data)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The RCL InfoCenter documentation did not specify the user
    privileges required to start the RLKS Administration Agent.
    

Problem conclusion

  • The documentation has been corrected and is available on RCL
    InfoCenter.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI12608

  • Reported component name

    RATIONAL LICENS

  • Reported component ID

    5648LIC00

  • Reported release

    814

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-26

  • Closed date

    2014-06-09

  • Last modified date

    2014-06-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATIONAL LICENS

  • Fixed component ID

    5648LIC00

Applicable component levels

  • R814 PSN

       UP



Document information

More support for: Rational License Key Server

Software version: 814

Reference #: PI12608

Modified date: 09 June 2014