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PI11868: Version DOORS 9.5.2 Description: When you open help from DOORS client, Initial help page is garbled.

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APAR status

  • Closed as program error.

Error description

  • Description:
    
    When you open help from DOORS client, Initial help page
    [Introduction to Rational DOORS] is garbled. See the attached
    screenshot.
    
    This does not happen when you open the Help Contents from the
    left plane.
    
    This is reproducible on any Windows machine when you switch the
    locale to Japaneses or Korean
    
    Trying to open Help using web browser, do not show this issue.
    See the attached screenshot.
    
    This does not happen when you open the Help Contents from the
    left plane.
    
    This is reproducible on any Windows machine when you switch the
    locale to Japaneses or Korean
    
    Opening Help using web browser, do not show this issue.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When you open help from DOORS client the initial page is     *
    * garbled.                                                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This has been resolved in the 9.6.1.3 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI11868

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    951

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-17

  • Closed date

    2015-06-26

  • Last modified date

    2015-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5.1

Reference #: PI11868

Modified date: 26 June 2015