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PI08746: [wi 102462]IBM Rational Asset Manager displays 'Page Not Found' after the Login screen.

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APAR status

  • Closed as fixed if next.

Error description

  • Abstract:
    Attempts to download artifacts by users with restricted access
    to IBM Rational Asset Manager (RAM) result in the Page not Found
    page being displayed after entering the credentials and logging
    in.
    
    
    Error Description:
    Steps to reproduce:
    1. Set a RAM community where asset Consumers can only Read asset
    details, Search Assets and subscribe to assets.
    2. Create an asset with an artifact in the community created in
    step 1.
    3. Log out of RAM
    4. Click on the document in the artifact to download it while
    not being logged on.
    5. Enter your credentials when prompted with the in the Login
    screen to be able to download the artifact
    
    Expected Result:
    After logging in, the artifact is being downloaded and the asset
    page where the artifact belongs is displayed.
    Actual Result:
    The login screen remains and after clicking on the submit button
    again.
    You are not routed to the asset page but instead the 'Page Not
    Found' screen is displayed as you are redirected to the url:
    http://?honstname?:?port?/ram/secure/.
    
    
    WORKAROUND:
    - When you are presented with the Page Not Found screen, you can
    click on the home button (icon at the top left corner net to
    'Rational Asset Manager')
    to be be directed to he home page and you should see that you
    are logged in.
    
    - Clicking on the artifact link with CTRL key, you will show the
    login page in another tab in browser. This will avoid the loss
    of the previous page.
    Since you have entered your credentials, you are now logged into
    the RAM session and therefore are able to perform all the tasks
    your user's rights permit.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * none                                                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * 1. Set community role , can not download but can search and  *
    * read details.                                                *
    * 2. Set this role to All users.                               *
    * 3. submit an asset with an artifact.                         *
    * 4. Go to the asset without login.                            *
    * 5. Download the artifact and the page will redirect to login *
    * page.                                                        *
    * 6. After download , click on login button, it will redirect  *
    * to ram/secure , and show Page not found error.               *
    *                                                              *
    * Workaround is click on the artifact with Ctrl key, it will   *
    * open the login page on another tab in browser.               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI08746

  • Reported component name

    RATL ASSET MGR

  • Reported component ID

    5724R4200

  • Reported release

    751

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-27

  • Closed date

    2015-03-10

  • Last modified date

    2015-03-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R752 PSY

       UP



Document information

More support for: Rational Asset Manager

Software version: 7.5.1

Reference #: PI08746

Modified date: 10 March 2015