PI06383: DXL time out error while Exporting large Word doc with Visio OLEs

Rational DOORS and Rational DOORS Web Access 9.6
Rational DOORS and DOORS Web Access Fix Pack 1 (9.6.0.1) for 9.6

APAR status

• Closed as program error.

Error description

• Description:
  
  DXL execution error shown up when exporting large Word Document
  in to DOORS directly using the DOORS menu in Word.
  
  Observation:
  
  This is reproducible with a 9.5 MB document with Visio, the
  error shows up at the end of the export, just when you think, it
  process is completed.
  
  The same was not reproducible with just a text document of all
  most the same size document.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users/environments                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Description:                                                 *
  *                                                              *
  * DXL execution error shown up when exporting large Word       *
  * Document                                                     *
  * in to DOORS directly using the DOORS menu in Word.           *
  *                                                              *
  * Observation:                                                 *
  *                                                              *
  * This is reproducible with a 9.5 MB document with Visio, the  *
  * error shows up at the end of the export, just when you       *
  * think, it                                                    *
  * process is completed.                                        *
  *                                                              *
  * The same was not reproducible with just a text document of   *
  * all                                                          *
  * most the same size document.                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to 9.6                                               *
  ****************************************************************
  Client side issue
  

Problem conclusion

• DXL timeout changed on a potentially very slow function.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC DOORS

• Fixed component ID

  5724V61DR

Applicable component levels

• R960 PSY

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