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PI05963: Module created/appended by exporting Word document to DOORS cann ot be closed when Word export to DOORS operation is cancelled

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APAR status

  • Closed as program error.

Error description

  • Module created/appended by exporting Word document to DOORS
    cannot be closed when the Export to DOORS operation is cancelled
    in Word.
    
    Steps to reproduce:
    -----------------------
    1? On a machine which has Microsoft Word and DOORS installed,
    open any Word document that you would like to export to DOORS
    using the 'Export to DOORS' addin.
    
    2? Start an export from Word to DOORS, a Module is either
    created (if a Module with the same name doesn't exist) OR
    appended (if a Module with the same name already exists)
    
    3? Click on 'Cancel' on the Word Export to DOORS window to
    cancel the export operation mid way through.
    
    4? Now, try to close the Module of step 2. You would notice that
    the Module cannot be closed. Instead a Pop-up message indicating
    the following is displayed:
    
    'Microsoft Word is exporting data to Rational DOORS. Wait until
    the export completes: or cancel the export in Microsoft Word and
    then close the Module'
    
    5? Even Closing the Microsoft Word instance doesn't help in
    being able to close the DOORS Module.
    
    Workaround:
    ========
    After you close out Word instance as in step 5, open a blank
    Word document and export the blank document to the same Module
    as in step 2.
    
    You would be prompted to append the data to the Module and that
    Word contains only one paragraph.
    Once this dummy blank export completes, you can now Close the
    DOORS Module, which wasn't getting closed in step 4
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users/environments                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Module created/appended by exporting Word document to DOORS  *
    * cannot be closed when the Export to DOORS operation is       *
    * cancelled in Word.                                           *
    * A pop-up message indicating the following is displayed:      *
    * "Microsoft Word is exporting data to Rational DOORS. Wait    *
    * until the export completes: or cancel the export in          *
    * Microsoft Word and then close the Module"                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to 9.6                                               *
    ****************************************************************
    Client side issue
    

Problem conclusion

  • The setting of an internal flag prevents the lock trigger (which
    shows that message) from being deleted.  Changed to set the flag
    after the trigger has been removed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI05963

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    951

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-12

  • Closed date

    2014-06-02

  • Last modified date

    2014-06-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R960 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5.1

Reference #: PI05963

Modified date: 02 June 2014