IBM Support

PH05910: DOORS WITH ENABLED SERVERSIDESECURITY NEW USERS CANNOT LOGIN

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APAR status

  • Closed as program error.

Error description

  • DOORS With enabled ServerSideSecurity new Users cannot login
    
    Environment:
    DOORS 9.6.1.11
    DWA 9.6.1.11
    Windows2016 server
    
    Problem description:
    With enabled ServerSideSecurity new Users cannot login
    
    Steps to reproduce:
    - Start DOORS with ServerSideSecurity
    - verfiy that the login works for existing users
    - create a new user (security tab is not touched)
    - try to login with new user
    - message that password has expired
    - provide new password
    - try again to logon as this user
    
    Actual behaviour:
    After providing the initial password the user still cannot
    logon.
    On next login try the new password nor the empty field is
    working
    
    Expect behaviour:
    Once user set his password he should be able to login
    
    Additional notes:
    The ServerSideSecurity interop is throwing error "Unable to
    aquire user record lock".
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All DOORS users.                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ServerSideSecurity enabled new users cannot login.           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Client side fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.7 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH05910

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-11-29

  • Closed date

    2019-07-05

  • Last modified date

    2019-07-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PH05910

Modified date: 05 July 2019