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PH04509: DOORS: WHEN CONNECTION TO SERVER IS LOST, DOORS 9.6.1.11 CLIENT DOES NOT EXIT

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APAR status

  • Closed as program error.

Error description

  • APAR introduced in 9.6.1.11
    
    Environment:
    DOORS client 9.6.1.11
    
    When the connection is lost to the DOORS server, the DOORS
    client 9.6.1.11 does not exit.
    
    Steps to reproduce:
    1- Log in DOORS client 9.6.1.11
    2- Shut down the DOORS server
    3- The DOORS client becomes unresponsive and user recieves
    message "Connection with the database server has been lost.
    Reconnection attempts failed....."
    clicking on Ok should terminate the DOORS client
    4- The DOORS client process is not terminated and is still
    unresponsive
    
    User has to End Task to stop the DOORS client process
    
    Expected behavior: after clicking on Ok, the DOORS client should
    exit
    
    It works fine with a DOORS client 9.6.1.9 and 9.6.1.10
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All DOORS users.                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When the connection is lost to the server, the DOORS         *
    * 9.6.1.11 client does not exit.                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Client side fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.7 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH04509

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-25

  • Closed date

    2019-07-08

  • Last modified date

    2019-07-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PH04509

Modified date: 08 July 2019