IBM Support

PH01696: INSTALLATION IS BEING ROLLED BACK JUST AS INSTALLATION APPEARS TO BE COMPLETE.

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • User is trying to install Rhapsody 8.3.1 on a Windows 10
    platform and the installation procedure starts to rollback
    (uninstall) the software towards the end of the installation
    process.
    This occurs consistently regardless of what add-on applications
    where selected.
    
    Once all the installation options are chosen and the
    installation of Rhapsody begins you can witness the software
    being placed onto the system. As the install procedure appears
    to get close to finishing the software starts to get removed
    from the system (unistalled).
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rhapsody                                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Installation is being rolled back just as installation       *
    * appears to be complete.                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • using InstallShield 2012 Sp1
    

Temporary fix

Comments

APAR Information

  • APAR number

    PH01696

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    831

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-08-14

  • Closed date

    2019-04-29

  • Last modified date

    2019-04-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels



Document information

More support for: Rational Rhapsody

Software version: 831

Reference #: PH01696

Modified date: 29 April 2019