IBM Support

LO90624: RETURN RECEIPTS GENERATED BY TRAVELER DISPLAY INCORRECTLY AFTER DISCLAIMER IS ADDED

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APAR status

  • Closed as program error.

Error description

  • Scenario:
    
    - Domino user receives mail that has been marked with "Return
    Receipt" and reads the mail on Traveler device
    - Traveler generates a Return Receipt message and saves it to
    the mail.box. All content displays as expected
    - Return Receipt message is delivered to original sender over
    SMTP, and a company disclaimer is appended to it, per mail
    policy document
    - Original sender receives the Return Receipt, but sees only the
    content from the disclaimer in the message body - all usual
    return receipt info is missing.
    
    Problem does not occur if the mail is instead read using iNotes
    or Notes client (i.e. if either of these clients generate the
    return receipt).
    

Local fix

  • N/A
    

Problem summary

  • Return reciept document is malformed when generated from a
    mobile device and delivered via SMTP to the original sender.
    

Problem conclusion

  • The IBM Traveler server made a minor document format change that
    will allow the document to be sent over SMTP correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO90624

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-20

  • Closed date

    2016-11-09

  • Last modified date

    2016-11-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO90624

Modified date: 09 November 2016