IBM Support

LO89358: PERSONAL CONTACTS HAVE ADDITIONAL INFORMATION FROM ANOTHER PERSON WITH THE SAME NAME

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APAR status

  • Closed as program error.

Error description

  • If a company has two users with the same name (for example, John
    Doe) but separate email addresses (jdoe@us.ibm.com and
    jdoe2@us.ibm.com) and a user has a contact for the one (John Doe
     with jdoe2@us.ibm.com), the contact may end up syncing to the
    mobile with additional information from the other person with
    the same name (John Doe with jdoe@us.ibm.com).  With this
    additional but incorrect information in the contact, the contact
     photo may be associated with the wrong user in the Verse
    clients (the picture for jdoe2@us.ibm.com may be displayed with
    an email from jdoes@us.ibm.com).
    

Local fix

Problem summary

  • Problem only seen with two contacts with the same name in the
    same company syncing to the IBM Verse application.
    

Problem conclusion

  • The IBM Traveler server has been updated to resolve this issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO89358

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-06-17

  • Closed date

    2016-07-10

  • Last modified date

    2016-07-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO89358

Modified date: 10 July 2016