IBM Support

LO88860: TIMING ISSUE DURING LOAD BALANCING CAUSED A USER TO BE MISSING SOME E-MAILS ON MOBILE DEVICE.

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APAR status

  • Closed as program error.

Error description

  • This is a rare scenario, but found a scenario where a user was
    being transfered to another server and their primesync was
    shutting down on one server but then was terminated prematurely,
    but never marked as failed.  Then when the primesync started up
    on the new server it thought the original primesync finished and
    therefore missed a small subset of documents.
    
    Reset of the user resolved the issue, however will generate a
    fix to prevent from happening in the first place.
    

Local fix

  • tell traveler reset * username
    

Problem summary

  • Timing issue with abnormal thread termination could cause IBM
    Traveler to miss a small subset of documents when detecting
    changes to send to Mobile device.
    

Problem conclusion

  • The IBM Traveler server has been updated to prevent this issue
    from occuring.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO88860

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-05-03

  • Closed date

    2016-05-03

  • Last modified date

    2016-05-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO88860

Modified date: 03 May 2016