IBM Support

LO88654: MOVE TO TRASH OR INBOX FAILS AFTER SERVER MIGRATION (OTHER FOLDERS WORK) FOR EAS DEVICES

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • If the server has been migrated from standalone to HA, the
    user existed and has not been reset since that migration, and
    Trash sync was enabled prior to the migration, they
    may get Move to Trash failures when the try to move a mail on an
     Exchange ActiveSync (EAS) protocol using device (Apple Native,
    BlackBerry, Windows Phone and Windows Tablets).  Moving an item
    to Inbox will similarly fail, but all other folders will be able
     to have mails moved into them successfully.  SyncML protocol
    using devices (Android Verse and iOS Verse) are not impacted.
    The issue is that the server and client have separate IDs for
    the Inbox and Trash folders.  Unless the server migration has
    happened, these are always the same value, but after a migration
    they will be different.  The bug is that the server was passing
    in the wrong ID in one place which causes these failures; when
    the IDs are the same, passing in the server or client ID doesn't
    matter because they are the same, but after a migration, they
    aren't the same and would expose the issue.
    This can be spotted in the user dump b/c the LGUID and
    DeviceRecordId for the Trash folder do not match for an EAS
    device.
    This will only impact users who have EAS devices that have
    existed and not been reset since prior to the migration.  Any
    devices that have been registered or reset since the migration
    was done will not have this issue.  Therefore, the workaround is
    to reset the device (tell traveler reset <device> <user>).
    

Local fix

  • tell traveler reset <device> <user>
    

Problem summary

  • This is a pretty rare scenario, number of things would have to
    happen to hit this problem, but end result is an error trying to
    move an e-mail to the Trash folder on an Apple native e-mail
    client.
    

Problem conclusion

  • The IBM Traveler server has been updated to resolve this issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO88654

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-04-14

  • Closed date

    2016-04-29

  • Last modified date

    2016-04-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO88654

Modified date: 29 April 2016