IBM Support

LO88528: FOLDER MISSING ON MOBILE DEVICE AFTER MAIL TEMPLATE UPDATED.

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APAR status

  • Closed as program error.

Error description

  • Not a common scenario but there is a case where if the mail file
    template is being updated while IBM Traveler server is
    processing a folder, the folder may end up in a state that it
    does not sync to the mobile device.
    

Local fix

  • A reset of the user will correct the problem.
    

Problem summary

  • Rare scenario where IBM Traveler server is processing a folder
    at the same time the user or an administrator replaces the mail
    template.  When this happens it is possible that IBM Traveler
    server will no longer sync the contents of the particular folder
    in question.
    

Problem conclusion

  • The IBM Traveler server has been updated to handle and recover
    from this scenario correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO88528

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-04-04

  • Closed date

    2016-04-28

  • Last modified date

    2016-04-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO88528

Modified date: 28 April 2016