IBM Support

LO87916: IOS VERSE BADGE COUNT ON THE HOME SCREEN REPORTING TOO MANY UNREAD MAILS WHEN THE USER HAS MULTIPLE DEVICES

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APAR status

  • Closed as program error.

Error description

  • The iOS Verse app badge count on the home screen app icon may be
    higher than the count of unread mails that are actually synced
    to the device (as seen when the app is open and on the home
    screen app icon immediately after closing the app and before an
    APNS push message from the server changes it again).  This
    happens when all of the following are true:
    1. The user has multiple devices syncing.
    2. One of the user's devices is using the iOS Verse app with
    push enabled.
    3. The device from #2 has a mail filter that is smaller than the
    mail filter on at least one other device.
    4. There are unread mails in the Inbox that are outside the
    filter for the device from #2 but inside the filter for at least
    one of the other devices.
    5. The device from #2 has enabled the badge count in
    Notifications for the iOS Verse app.
    
    The problem is the mails from #4 that shouldn't be included in
    the count but erroneously are being included.
    

Local fix

  • Workaround is to open the Verse app which will then sync and
    update the badge count to the correct number again.
    

Problem summary

  • Not a common scenario but unread badge count could be incorrect
    in IBM Verse application on iOS when syncing multiple devices
    with different mail filter settings.
    

Problem conclusion

  • The IBM Traveler server has been updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO87916

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-05

  • Closed date

    2016-03-08

  • Last modified date

    2016-03-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO87916

Modified date: 08 March 2016