IBM Support

LO87837: ANDROID/IOS VERSE DEVICES SYNCING ONLY 16 BYTES OF CALENDAR DATA INSTEAD OF AT LEAST 100,000 BYTES PER MESSAGE

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APAR status

  • Closed as program error.

Error description

  • Android or iOS Verse clients were syncing but taking a long time
    or not completing because the server was only sending 16 bytes
    of real data to the client per message.  The sync was still
    going, but took hundreds of SyncML messages for a 1MB calendar
    event instead of about 10.  The calendar event had enough
    multiple byte UTF-8 characters to hit an error in a size
    calculation that caused it to default to the 16 bytes of data
    along with <MoreData/> to carry the sync data over into the next
    message of the overall SyncML sync.  This error depends on the
    characters and the size needed for the HTTP message boundaries,
    so it is not a common scenario.
    

Local fix

  • Workarounds include removing the calendar event, modifying the
    calendar event's description, and removing some exceptions to
    the event.
    

Problem summary

  • Some Calendar events would take a while to sync.  The scenario
    is not common and would be triggered by specific double byte
    character combinations in the description.
    

Problem conclusion

  • The IBM Traveler server has been updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO87837

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-01-30

  • Closed date

    2016-03-08

  • Last modified date

    2016-03-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO87837

Modified date: 08 March 2016