IBM Support

LO87614: ADDITIONAL TELL COMMANDS TO REPAIR DUPLICATE ACCOUNTS OR MISSING ITEMS.

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APAR status

  • Closed as program error.

Error description

  • Through multiple layers of server migration we have found and
    fixed two problems that customers may have experienced at some
    point.  This APAR is being used to deliver two tell commands
    that will check for any users who may have either of these
    problems and offer a repair option.  Note that the repair does
    cause the user's device to resync data.  Generally the user is
    not even aware the device performed the resync, but it could be
    noticeable if the user is in the middle of reading or composing
    e-mail on their device.
    
    Tell command details.  Note use the show command to determine if
    problem exists.  Recommended to use the repair option during off
    peak hours or scheduled maintenance window.
    
    tell traveler DbRecordsCheck <command> <max>
    
     Where <command> includes:
       Show   - Displays all users with missing
                or orphaned Traveler database records.
       Repair - Performs a Reset command on any
                users with missing or orphaned Traveler database
                records.
    
     Where <max> indicates the maximum number of users with missing
       records to check.
       ''*'' may be used to indicate all users (no maximum).
    
    
    tell traveler DbAccountsCheck <command> <max>
    
     Where <command> includes:
       Show   - Displays all users with more
                than one Traveler database account records.
       Repair - Performs a Reset command on
                any users with more than one Traveler database
                account record.
    
     Where <max> indicates the maximum number of users with more
       than one Traveler database account records to check.
       ''*'' may be used to indicate all users (no maximum).
    

Local fix

  • NA
    

Problem summary

  • Both problems appear to be a result of multiple levels of
    migration through Traveler versions, though neither problem
    appears common.  Symptoms of both include missing certain items
    on mobile device which may include calendar entries, contacts,
    e-mail or e-mail folders.
    

Problem conclusion

  • Tell commands provided to make it easy to determine if one of
    these problems exist and a repair option provide to eliminate
    the issue.  It is not expected either issue would return once
    resolved.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO87614

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-01-09

  • Closed date

    2016-01-09

  • Last modified date

    2016-01-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO87614

Modified date: 09 January 2016