IBM Support

LO87613: CERTAIN MESSAGES SYNC TO VERSE CLIENTS WITHOUT BODY IF PLAINTEXT VERSION OF MESSAGE IS EMPTY

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • Certain messages may sync to Verse clients without Body, while
    the same messages sync to ActiveSync clients correctly.
    
    When syncing a message that contains no attachments to a SyncML
    device, Traveler would only ever try to send a plaintext version
    of the message down to the device, assuming that html may not be
    supported by the client. However if the plaintext version of the
    message (extracted from the html) was empty, then no body would
    sync down to the SyncML Traveler client. This can happen if an
    html message contains only a url link in an html <href> tag, or
    in some other way has no plaintext content.
    
    We have added a check to first verify that the device supports
    html, and if so send this down as the body rather than the
    plaintext in this case.
    

Local fix

Problem summary

  • The message should sync normally to the IBM Verse client even if
    missing the plain text portion of the message.
    

Problem conclusion

  • The IBM Traveler server has been updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO87613

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-01-08

  • Closed date

    2016-03-09

  • Last modified date

    2016-03-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO87613

Modified date: 09 March 2016