IBM Support

LO87022: TRAVELER CRASHING WITH LARGE MIME DOCUMENT WITH NO TEXT/PLAIN PART

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APAR status

  • Closed as program error.

Error description

  • Traveler crashing with large mime document with no text/plain
    part
    
    Since the preview text needs to be in text/plain, IBM Traveler
    trying to convert the document entire text/html part to
    text/plain. This processing is taking a long time.  The sympotms
    is that there may be Java OutOfMemory exceptions with the
    following stacks in the java core file. The key is that the same
    thread is sitting in the JSoupUtil.convertHtml2Text for a long
    period of time.
    
    3XMTHREADINFO
    "DS-0818[4-3-2-48003762-48003760][FA5E7DCAD3874ED9FBC71DE85B88F2
    FC][48003752]" J9VMThread:0x0000000027691E00,
    j9thread_t:0x0000000026F7C690,
    java/lang/Thread:0x00007FF651AAC350, state:CW, prio=5
    3XMJAVALTHREAD            (java/lang/Thread getId:0x57,
    isDaemon:false)
    3XMTHREADINFO1            (native thread ID:0x818, native
    priority:0x5, native policy:UNKNOWN)
    3XMTHREADINFO3           Java callstack:
    4XESTACKTRACE                at
    org/jsoup/parser/HtmlTreeBuilderState$15.process(HtmlTreeBuilder
    State.java:1151(Compiled Code))
    4XESTACKTRACE                at
    org/jsoup/parser/HtmlTreeBuilder.process(HtmlTreeBuilder.java:11
    1(Compiled Code))
    4XESTACKTRACE                at
    org/jsoup/parser/TreeBuilder.runParser(TreeBuilder.java:48(Compi
    led Code))
    4XESTACKTRACE                at
    org/jsoup/parser/HtmlTreeBuilder.parseFragment(HtmlTreeBuilder.j
    ava:101(Compiled Code))
    4XESTACKTRACE                at
    org/jsoup/parser/Parser.parseFragment(Parser.java:105(Compiled
    Code))
    4XESTACKTRACE                at
    org/jsoup/parser/Parser.parseBodyFragment(Parser.java:131(Compil
    ed Code))
    4XESTACKTRACE                at
    org/jsoup/Jsoup.parseBodyFragment(Jsoup.java:148)
    4XESTACKTRACE                at
    org/jsoup/Jsoup.clean(Jsoup.java:231)
    4XESTACKTRACE                at
    com/lotus/sync/TSS/Util/JSoupUtil.convertHtml2Text(JSoupUtil.jav
    a:60)
    4XESTACKTRACE                at
    com/lotus/sync/dca/fieldmap/Converter.exportDocGeneric(Converter
    .java:1102(Compiled Code))
    4XESTACKTRACE                at
    com/lotus/sync/dca/fieldmap/Converter.exportDoc(Converter.java:4
    00(Compiled Code))
    4XESTACKTRACE                at
    com/lotus/sync/dca/BackEndMonitor.getEntry(BackEndMonitor.java:1
    844(Compiled Code))
    4XESTACKTRACE                at
    com/lotus/sync/dca/BackEndMonitor.getDataItem(BackEndMonitor.jav
    a:1520(Compiled Code))
    4XESTACKTRACE                at
    com/lotus/sync/dca/BackEndMonitor$1.Next(BackEndMonitor.java:146
    3(Compiled Code))
    
    
    The fix is truncate the HTML body part using Notes.ini parameter
    NTS_BODY_THRESHOLD (default value of 2M) and text part to
    NTS_BODY_PLAIN_THRESHOLD (Default 10k).
    

Local fix

Problem summary

  • Traveler server may crash when processing a large mime format
    mail document that is missing the plain text version.
    

Problem conclusion

  • This is somewhat unusual document format but the IBM Traveler
    server has been updated to correctly handle.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO87022

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-11-11

  • Closed date

    2016-01-04

  • Last modified date

    2016-01-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO87022

Modified date: 04 January 2016