IBM Support

LO86630: MAAS360 SECUREMAIL CLIENT ON IOS NOT GETTING MAILS WITH THE LINK TO COMPANION

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APAR status

  • Closed as program error.

Error description

  • Traveler has the concept of a DeviceType which is used to
    determine what type of device it is based on device id, user
    agent, and other inputs.  Whether operations were supported or
    not is then controlled per DeviceType.  If this was working
    before, it means the DeviceType as the Apple mail client and not
     the MaaS360 SecureMail client as the M360 client was not in the
     list of devices that supported the Companion and therefore
    wouldn't get the download link - as the customer noticed.  What
    has probably happened is that the DeviceType classification got
    fixed, and when it did, it really was the M360 client which
    wasn't allowed to have Companion links.  Therefore, it was
    previously working as a side effect of another bug and once that
     bug was fixed, the side effect went away.
    However, it is easy enough to add M360 for iOS into the list of
    DeviceTypes that are allowed to use Companion on iOS.  The APAR
    will add that function.
    

Local fix

  • You could change the notes.ini DEVICE_TYPE values to force the
    MaaS360 Client on iOS to be classified as the Apple client, but
    that is untested and might have other side effects.
    

Problem summary

  • IBM Traveler server was not sending a Companion Application link
    for encrypted mail to Maas360 Secure Mail client on Apple
    devices.
    

Problem conclusion

  • The IBM Traveler server has been updated to send an IBM
    Companion compatible link for Domino encrypted mail when syncing
    with the Mass360 Secure Mail application on Apple devices.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO86630

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-07

  • Closed date

    2016-01-04

  • Last modified date

    2016-01-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0

Reference #: LO86630

Modified date: 04 January 2016