IBM Support

LO86140: DEVICE WITH UNLIMITED MAIL FILTER HAD ALL MAIL BUT NOW ONLY HAS 30 DAYS WHICH IS ANOTHER DEVICE'S FILTER LIMIT

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APAR status

  • Closed as program error.

Error description

  • A user had multiple devices.  One device was set to unlimited
    mail and had all the mails going back to the beginning of time.
    Another device was to set 30 days of mail.  At some point, the
    user noticed that the device with the mail filter set to
    unlimited still showed the filter to be unlimited but only had
    30 days of mail (the rest of the mail that was there older than
    30 days old was now missing on the device).  The user dump still
    showed the filter to be unlimited (rather than it really being
    changed to 30 days somehow).
    The "some point" was when the user was load balanced from one
    Traveler server to another, so this is only applicable to an HA
    Traveler configuration.
    

Local fix

  • NA
    

Problem summary

  • Multiple devices with different filter windows.  One set to 30
    days one set to unlimitted.  Occasionally the one set to
    unlimitted will only show 30 days worth of mail.
    

Problem conclusion

  • The IBM Traveler server has been updated to resolve this issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO86140

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-08-20

  • Closed date

    2015-08-25

  • Last modified date

    2015-08-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO86140

Modified date: 25 August 2015