IBM Support

LO85283: MIME EMAILS WITH NO BODY ON TRAVELER DEVICES

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APAR status

  • Closed as program error.

Error description

  • A Starting with IBM Traveler 9.0.1.3 releases there are some
    machine generated Mime documents are create, IBM Traveler did
    not process them correct and the body ended up being blanked
    with the following 3 errors in the NTS Error logs.
    
    [06/04 11:54:45.590] SEVERE
    DS-5f8c6700[4][996F2F0DF164E3C4BC534D798F6C3309][3683439] XXX
    YYY CNotesDb.cpp.RecodeEntity#7209 Internal Error: Debug Data:
    Error at MIMEGetEntityData(MIME_ENTITY_DATA_BOUNDARY)
    noteId=8cee Status(3af9)=No MIME data.
    [06/04 11:54:45.590] SEVERE
    DS-5f8c6700[4][996F2F0DF164E3C4BC534D798F6C3309][3683439] XXX
    YYY CNotesDb.cpp.ReadMimeDocument#5822 Internal Error: Debug
    Data: Error: at MIMEGetEntityData(MIME_ENTITY_DATA_BOUNDARY)
    Error(3af9)=No MIME data.
    [06/04 11:54:45.590] SEVERE
    DS-5f8c6700[4][996F2F0DF164E3C4BC534D798F6C3309][3683439] XXX
    YYY ContentStore.readDocument#4738  Exception Thrown:
    com.lotus.sync.dca.CAException
    Throw: Unknown
    *** Content Adapter Exception ***
    Unknown 0 (Unknown)
    --- Debug Info ------------:
    convertBodyToHtml Status=3af9
    ---------------------------
    **********************************
     at
    com.lotus.sync.dca.access.ContentStore.readDocument(ContentStore
    .java:4736)
     at
    com.lotus.sync.dca.fieldmap.Converter.exportDocGeneric(Converter
    .java:958)
     at
    com.lotus.sync.dca.fieldmap.Converter.exportDoc(Converter.java:4
    00)
    

Local fix

Problem summary

  • Some machine generated documents stored in Mime format may not
    display a body when viewed on Mobile device.
    

Problem conclusion

  • The IBM traveler server was updated to handle this scenario
    correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO85283

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-06-10

  • Closed date

    2015-06-10

  • Last modified date

    2015-06-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO85283

Modified date: 10 June 2015