IBM Support

LO84686: USER STOPS RECEIVING MAIL FOR A PERIOD OF TIME AFTER MAIL SERVER RESTARTED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • The problem this APAR addresses was introduced in IBM Traveler
    9.0.1.3. If within a 4 hour period all of a user's mail servers
    become unavailable, IBM Traveler has cached this information and
     will not monitor the user's mail file for changes. This
    condition will resolve itself after 4 hours or immediately when
    a "Tell Traveler User <userId>" command is issued for a user.
    When the issue is resolved, the user will receive any delayed
    updates from IBM Traveler. The problem is caused by IBM Traveler
     caching the availability state of the user's mail file and not
    re-evaluating that state correctly. Until the cache is refreshed
     the user will be able to connect to IBM Traveler, but will not
    receive updates.
    

Local fix

  • Tell Traveler User <userId>
    

Problem summary

  • This problem only seen if all mail replicas for a user are
    restarted within a span of 4 hours.  Once pass the 4 hour
    barrier the problem will resolve itself.
    

Problem conclusion

  • The problem has to do with managing the 4 hour mail server
    availibility cache.  The IBM Traveler server has been updated to
    handle this scenario correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO84686

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-04-20

  • Closed date

    2015-04-28

  • Last modified date

    2015-04-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO84686

Modified date: 28 April 2015