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LO82881: SERVER (V9.0) IS CRASHING ON NTRAVELER (V9.0.0.1)WITH PANIC: LIST ENTRY COUNT IN TEXT_LIST IS INVALID ERROR WHEN CONVERTIN

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APAR status

  • Closed as program error.

Error description

  • Domino 9 Server crashes on the traveler process with error
    message PANIC: List Entry count in TEXT_LIST is invalid when
    converting an NSF item value to/from canonical form.
    
    Consistent Fatal call stack (7 crashes so far).
    Database where the server crashes is in ODS 51.
    Maintenance was ran against this database.
    
    INITIAL ENVIRONMENT
    
    Host Name       : BVMLNT01
    User Name       : SYSTEM
    OS Version      : Windows/2008 R2 6.1 [64-bit] (Build 7601),
    PlatID=2, Service Pack 1 (4 Processors)
    Domino Version   : Release 9.0 (64-bit server)
    
    CUSTOMER UPGRADE SERVER. INSTALLED 9 IF6
    
    CURRENT ENVIRONMENT
    
    Host Name       : BVMLNT01
    User Name       : SYSTEM
    OS Version      : Windows/2008 R2 6.1 [64-bit] (Build 7601),
    PlatID=2, Service Pack 1 (4 Processors)
    CC Fix          : 292145
    Domino Version   : Release 9.0 HF1123 (64-bit server)
    
    FATAL CALL STACK
    
    ############################################################
    ### thread 219/229: [nTRAVELER:  45f4:  3910] FATAL THREAD
    (Panic)
    ### FP=0x44367bc8, PC=0x776512fa, SP=0x44367bc8
    ### stkbase=0x44370000, total stksize=61440, used stksize=33848
    ### EAX=0x0000000a, EBX=0x00000000, ECX=0x00248920,
    EDX=0x353340f0
    ### ESI=0x0003a980, EDI=0x000010b8, CS=0x00000033, SS=0x0000002b
    ### DS=0x00000000, ES=0x00000000, FS=0x00000000, GS=0x00000000
    Flags=0x00000287
    ############################################################
     [ 1] 0x776512fa ntdll.ZwWaitForSingleObject+10
    (443685ec,0,7FEEEA35B88,ffffffff)
     [ 2] 0x7FEFDD810DC KERNELBASE.WaitForSingleObjectEx+156
    (0,44367d70,0,10b8)
    @[ 3] 0x7FEED6A4439 nnotes.FRSendCommandToService+1561
    (443685ec,443685ec,f0,7FEED6A2DA0)
    @[ 4] 0x7FEED6A5FC6 nnotes.OSRunExternalScript+1334 (45f4,0,0,5)
    @[ 5] 0x7FEED6A695A nnotes.FRTerminateWindowsResources+1738
    (0,5,1,247b40)
    @[ 6] 0x7FEED6A70E9 nnotes.OSFaultCleanupExt+1177
    (0,22a0000,0,44369e00)
    @[ 7] 0x7FEED6A7187 nnotes.OSFaultCleanup+23
    (22a0000,F46206E6165443D,73646f,7FEED6FEBFE)
    @[ 8] 0x7FEED70E4E5 nnotes.OSNTUnhandledExceptionFilter+405
    (44369ce0,7FEEEA3ABA0,44369e00,44369a26)
    @[ 9] 0x7FEED6A7917 nnotes.Panic+1047 (0,7257D94006EECBB,2,0)
    @[10] 0x7FEED71F1BC nnotes.ItemValueToOrFrom+940
    (0,7FEED6AEC9E,2dbc01eb,44360501)
    @[11] 0x7FEED71F522 nnotes.ODSItemValueToOrFrom+18
    (72C8200005A2,7FEEFEC50E0,22a0018,2dca4788)
    @[12] 0x7FEEDC8A568 nnotes.ClientSendNote+1656
    (4436d320,4436d014,33ea9360,124f)
    @[13] 0x7FEEDC8ACE6 nnotes.ClientUpdateNoteExtended2+998
    (0,200005a2,20,0)
    @[14] 0x7FEEDC8B727 nnotes.ClientUpdateNoteExtended+615
    (0,3,20,0)
    @[15] 0x7FEEDC8B99D nnotes.ClientNoteUpdate2+61
    (4436d440,43,34,33ea91d8)
    @[16] 0x7FEEE1A286F nnotes.DispatchNoteUpdate+1855
    (200005a2,200005a2,20,746000000000)
    @[17] 0x7FEEE1A39FB nnotes.NSFNoteUpdateExtended3+2443
    (0,0,20,7FE00000000)
    @[18] 0x7FEEE1A3EB1 nnotes.NSFNoteUpdate+33
    (20c3a,20,FFFFFFFFFFFFFFE,7FEED6DC2E4)
    @[19] 0x7FEED80F329 nnotes.CCSEventDesc::SaveNote+57
    (20c3a,0,436aa028,0)
    @[20] 0x7FEED834C76 nnotes.CCSEventDesc::~CCSEventDesc+102
    (4369f828,1,0,436aa028)
    @[21] 0x7FEED835D74 nnotes.CCSEventParticipantDesc::´scalar
    deleting destructor'+20 (122290e,436ab828,0,4436f170)
    @[22] 0x7FEED834CF5 nnotes.CCSEventDesc::~CCSEventDesc+229
    (436ab828,1,4436fb80,FFFFFFFFFFFFFDF)
    @[23] 0x7FEED835D74 nnotes.CCSEventParticipantDesc::´scalar
    deleting destructor'+20 (1,1,15B010000,4436f170)
    @[24] 0x7FEED7EDBE3 nnotes.HTDocDelete+19
    (e9fa5d0,436ab828,FFFFFFF00000000,1)
    @[25] 0x7FEF5FF1867
    travelerca.ProcessEvent::processNotices+2807
    (e9fa5d0,200004b0,f,7FE0000124F)
    @[26] 0x7FEF5FCB2DF
    travelerca.Java_com_lotus_sync_dca_access_NativeAccess_jniProces
    sNotice+4687 (15947100,37b46310,37b46308,37b46300)
    
    DATABASE HELD BY THE TTRAVELER PROCESS
    
    **  VThread [nTRAVELER:  45f4:  0143]
    .Mapped To: PThread [nTRAVELER:  45f4:  3910]
    ..      SOBJ: addr=0x3e471f90, h=0x80020676 t=0xc130 (BLK_TLA)
    ..      SOBJ: addr=0x358f1530, h=0x800202d1 t=0xc821
    (BLK_CLIENT_OPENSESSION_TIME)
    ..      SOBJ: addr=0x3e472898, h=0x80020330 t=0xc275 (BLK_NSFT)
    ..      SOBJ: addr=0x35d0f028, h=0x80020378 t=0xd1ba
    (PKG_LSBE+10)
    ..      SOBJ: addr=0x30922cf0, h=0x80020239 t=0xc30a
    (BLK_LOOKUP_THREAD)
    ..  Database: CN=COPDCWNOTP01/OU=SVR/O=Dean
    Foods!!Mail04\lvanderb.nsf
    ....       DBH:   4701, By: CN=BVMLNT01/OU=SVR/O=Dean Foods,
    WasAccessed=Yes
    ......       doc: HDB=4701, NoteID=2462450, hNote=0x2000059b,
    flags=2100, class=0001
    ......       doc: HDB=4701, NoteID=2453910, hNote=0x20000512,
    flags=2900, class=0001
    ....       DBH:   4687, By: CN=BVMLNT01/OU=SVR/O=Dean Foods,
    WasAccessed=No
    ......       doc: HDB=4687, NoteID=2462450, hNote=0x200004b0,
    flags=2100, class=0001
    ......       doc: HDB=4687, NoteID=2196174, hNote=0x20000593,
    flags=2300, class=0001
    ......       doc: HDB=4687, NoteID=2455886, hNote=0x20000510,
    flags=2900, class=0001
    ......       doc: HDB=4687, NoteID=2453910, hNote=0x200005a2,
    flags=2900, class=0001
    ....       DBH:   4707, By: CN=BVMLNT01/OU=SVR/O=Dean Foods,
    WasAccessed=No
    
    CN=COPDCWNOTP01/OU=SVR/O=Dean Foods!!Mail04\lvanderb.nsf
     Version    = 51.0
     SizeLimit  = 0, WarningThreshold = 0
     ReplicaID  = 0x852567ac:0x003e4a4a
     bContQueue = NSFPool []
     Offline = No
     DeleteInProgress = No
     FDGHandle = 0x00000000, RefCnt = 4, Dirty = Y
     DB Sem     =  (FRWSEM:0x0244) state=0, waiters=0, refcnt=0,
    nlrdrs=0 Writer=[        :  0000]
     SemContQueue ( RWSEM:#0:0x029d) rdcnt=-1, refcnt=0 Writer=[
           :  0000], n=0, wcnt=-1, Users=-1,  Owner=[        :
    0000]
     By: [nTRAVELER:  45f4:  0152] DBH=  3917,
    User=CN=BVMLNT01/OU=SVR/O=Dean Foods
     By: [nTRAVELER:  45f4:  0143] DBH=  4701,
    User=CN=BVMLNT01/OU=SVR/O=Dean Foods
     By: [nTRAVELER:  45f4:  0143] DBH=  4687,
    User=CN=BVMLNT01/OU=SVR/O=Dean Foods
     By: [nTRAVELER:  45f4:  0143] DBH=  4707,
    User=CN=BVMLNT01/OU=SVR/O=Dean Foods
    

Local fix

  • N/A
    

Problem summary

  • The Domino server may crash if the NTTrack field gets too large.
     The change here is to ensure this field has a length limit.
    

Problem conclusion

  • The IBM Traveler server has been updated to resolve this issue.
    

Temporary fix

Comments

  • This APAR is associated with SPR# MJTM9R2P8P.
    

APAR Information

  • APAR number

    LO82881

  • Reported component name

    DOMINO SERVER

  • Reported component ID

    5724E6200

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2014-11-20

  • Closed date

    2016-08-16

  • Last modified date

    2016-08-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO82881

Modified date: 16 August 2016