IBM Support

LO82432: ANDROID CLIENT MAY NOT BE ABLE TO GET OUT OF BANNED STATE.

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APAR status

  • Closed as program error.

Error description

  • Android client can be banned if the user does not enable the
    Device Administrator when configuring the client. Normally user
    would get out of this state by enabling the Device
    Administrator. If the user instead re-installs or re-configures
    the client then they can get stuck at inital config step.
    Fix allows the device to get past the client upgrade check in
    this scenario and proceed to step that enables Device
    Administrator.
    

Local fix

  • Traveler admin can delete the users security record via Traveler
    tell command.
    

Problem summary

  • Customer reported one scenario where an Android device may get
    stuck in a banned state.  This appears to happen when the end
    user initially declines to allow the security administrator run
    on the Android device, then later uninstalls and re-installs the
    Traveler client.
    

Problem conclusion

  • The Notes Traveler server has been updated to ensure this
    unusual registration path is accepted.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO82432

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-10-22

  • Closed date

    2014-11-06

  • Last modified date

    2014-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R853 PSY

       UP

  • R900 PSY

       UP

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO82432

Modified date: 06 November 2014