IBM Support

LO82405: EMAILS WITH ATTACHMENTS WILL NOT DOWNLOAD TO DEVICE

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APAR status

  • Closed as program error.

Error description

  • On the device there is a text "The message has not been
    downloaded from the server" and Notes Traveler error in the
    console like "Could not find file attachment w/
    UNID=DB8DB39CB921EEB085257D74000479CC Error(404)=Entry not found
     in index "
    
    The problem is that the Notes Traveler could not stream some
    attachments depending on how the names were encode in the Domino
    document.  There is no work around the issue.
    

Local fix

Problem summary

  • Some e-mails would not download to Mobile device due to error
    processing the attachment.
    

Problem conclusion

  • The Notes Traveler server has been updated to resolve this
    issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO82405

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-10-17

  • Closed date

    2014-11-06

  • Last modified date

    2014-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO82405

Modified date: 06 November 2014