IBM Support

LO81757: USER STOP RECEIVING UPDATES WHEN NTSDB IS NOT REACHABLE

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APAR status

  • Closed as program error.

Error description

  • There are cases when Notes Traveler can not reach the remote
    database (NTSDB) when trying to enable an user for monitoring.
    This error condition gets the user in stated where they are only
     receiving updates once a day.  The cause the user to be in a
    state of being online, but not monitoring.
    
    The error that indicates this situation is logged in
    "MasterMonitor$EnableThread.run" and some "Exception Thrown:
    com.lotus.sync.db.PersistenceException" being logged for the
    user.
    
    The worker around is to issue the command Tell Traveler Push
    Enable <UserId>
    

Local fix

  • Tell Traveler Push Enable <UserId>
    

Problem summary

  • User may not auto sync if they were registered during a
    temporary db outage.
    

Problem conclusion

  • The Notes Traveler server has been updated to ensure the
    registration of the use completes when the db connection is
    restored so the user syncs normally.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO81757

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-28

  • Closed date

    2014-09-14

  • Last modified date

    2014-09-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0

Reference #: LO81757

Modified date: 14 September 2014