IBM Support

LO78997: Contacts not syncing to device if personal contact groups defined.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Notes Traveler does not support local group contact entries.
    Notes Traveler is trying to synching them even though they are
    not supported.  Added code to prevent the group contacts to be
    synched to the device,
    
    A reset of the user can bypass the problem until the this APAR
    is applied.
    

Local fix

  • A reset of the user can bypass the problem until the this APAR
    is applied.
    

Problem summary

  • Unfortunately mobile devices do not support the concept of a
    contact group and therefore personal groups are not synced to
    the device.  In this case the server was trying to process the
    group which caused a sync issue with contacts.
    

Problem conclusion

  • The Notes Traveler server was updated to overcome this issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO78997

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-10

  • Closed date

    2014-03-22

  • Last modified date

    2014-03-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO78997

Modified date: 22 March 2014