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LO78965: SOME ATTACHMENTS ARE NOT DOWNLOADED TO DEVICE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • There are some attachment that will not download to device. The
    scenario that is address by this PMR shows up in the NTSActivity
     logs as the following 2 INFO message
    
    Internal Error: Debug Data: Could not find file attachment w/
    UNID=EED0D593A977FFF1DE1D75DD02F23DD5 Error(404)=Entry not found
    in index
    
    Action(0)=Stream, userCN=CN=XXXX, deviceId=CN=XXXX,
    database=mail/XXXX.nsf, server=CN=YYYY,
    refid=EED0D593A977FFF1DE1D75DD02F23DD5_8288, hookId=null,
    file_sz=-1, file_name=null, contentType=null
    
    The problem is that the Id part of the reference Id is not
    unique and when the devices comes back to Notes Traveler to
    download the attachment it can not be found.
    
    The change is to change the Id to be something that is Unique
    and that can always be found.
    
    This APAR will fix emails that arrive on the device after the
    fix is applied.  Current emails on the device still may have the
    problem until they are resynched to the device
    

Local fix

Problem summary

  • Some attachments were being reported by the Domino server as
    having the same ID so when the device requested the attachment
    it could not be retrieved as the ID was not unique.
    

Problem conclusion

  • The Notes Traveler server was updated to work around this issue
    with the Domino server and ensure the IDs were always unique for
    the attachment which resolves this problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO78965

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-06

  • Closed date

    2014-03-20

  • Last modified date

    2014-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0

Reference #: LO78965

Modified date: 20 March 2014