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LO78825: CORPORATE LOOKUP DOES NOT WORK FROM ANDROID DEVICES.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Customer reported that after upgrading Android devices and Notes
    Traveler to 9.0.1 IF2 levels, corporate lookup stopped working
    using Android.  The problem only occured at or later than 9.0.1
    IF2 code level and only when using cell carrier network on the
    device such as AT&T.
    
    Although the problem is certainly severe, it does not seem to be
    wide spread.  The carrier network in this case is modifying the
    request header which is causing the issue.  Testing in several
    other environments did not see this problem.  This APAR will be
    used to put in a work around for this scenario.
    

Local fix

  • NA
    

Problem summary

  • Customer found that corporate lookup did not work for Android
    devices after upgrading the server to 9.0.x.  What was found was
    the customer's phone provider was adding an accept header to all
    communication from the device.  This header unfortunately was
    tripping up the server and causing it to send an older style
    corporate lookup response that the device did not understand.
    

Problem conclusion

  • The Notes Traveler server has been updated to be more tollerent
    of different Accept headers even if unexpected.  There was no
    change needed on the device client.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO78825

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-01-29

  • Closed date

    2014-03-20

  • Last modified date

    2014-03-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP



Document information

More support for: IBM Traveler

Software version: 9.0.1

Reference #: LO78825

Modified date: 20 March 2014