APAR status
Closed as user error.
Error description
When installing Notes 8.5.3 standard client from scratch, the installation is stopped with the following error. "The launcher failed with an error. refer to C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\rcplauncher.log for more information." rcplauncher.log ----------- CWPNL0030I: rcplauncher wmain arguments="C:/Program Files/IBM/Lotus/Notes/framework/rcp/rcplauncher.exe, -rcpLauncherWait, -nl, ja, -provManifest, -noSplash, -product, NULL, -provisioningOperation, install, -vmargs, -Drcp.system.admin=true, -DprovUpdateSiteListOverride=file:/C%3A/853/designer/updateSite, -DshortCircuitNormalize=true, CWPNL0303I: lock file captured @ 20111227_101714_203 CWPNL0090E: Existing platform lock file found - checking validity. CWPNL0091E: No data in the platform lock file. CWPNL0304I: We are main process CWPNL0119I: VM specified is "external JVM" CWPNL0077I: loading jvm.properties at "C:/Program Files/IBM/Lotus/Notes/framework/rcp/deploy/jvm.properties" CWPNL0011E: Unable to determine RCP Base Plugin location. If the problem persists, reinstall. ----------- LotusInstall.log shows the following error: "Provisioning/getLogStatusUpdates: ERROR - File not found: C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install" LotusInstall.log ----------- 11-12-27T10:17:12.12--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: RCP_WORKSPACE_LOCATION, Value: C:/Program Files/IBM/Lotus/Notes/Data/workspace 2011-12-27T10:17:12.12--9:00 XPD: Provisioning/getLogStatusUpdates: DEBUG - Entering 2011-12-27T10:17:12.12--9:00 XPD: Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\provisioning.log 2011-12-27T10:17:13.13--9:00 XPD: Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\provisioning.log 2011-12-27T10:17:14.14--9:00 XPD: Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\provisioning.log 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getLogStatusUpdates: DEBUG - Looking for C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install or C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\provisioning.log 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getLogStatusUpdates: DEBUG - Found C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getLogStatusUpdates: ERROR - File not found: C:\Program Files\IBM\Lotus\Notes\Data\workspace\logs\.prov2install 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getProvReturnCode: DEBUG - Entering 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: COREINSTALLDIR, Value: C:/Program Files/IBM/Lotus/Notes/framework/ 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: RCP_WORKSPACE_LOCATION, Value: C:/Program Files/IBM/Lotus/Notes/Data/workspace 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getLauncherErrorCode: DEBUG - Entering 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: COREINSTALLDIR, Value: C:/Program Files/IBM/Lotus/Notes/framework/ 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: RCP_WORKSPACE_LOCATION, Value: C:/Program Files/IBM/Lotus/Notes/Data/workspace 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getLauncherErrorCode: DEBUG - Exiting 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: RCP_LAUNCHER_PROCESS_ERROR, Value: 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: RCPLAUNCHERLOGLOC, Value: C:/Program Files/IBM/Lotus/Notes/Data/workspace/logs/rcplauncher.log 2011-12-27T10:17:15.15--9:00 XPD: Provisioning/getProvReturnCode: ERROR - 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: ProductName, Value: Lotus Notes 8.5.3 ja 2011-12-27T10:17:15.15--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: ENABLE_ERROR_POPUPS, Value: true 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/getProvReturnCode: ERROR - Platform may have been running when upgrade/uninstall/hotfix was attempted 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/getProvReturnCode: DEBUG - Exiting 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/processUpdates: DEBUG - Exiting 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/RunProvisioning: DEBUG - Setting rc to ERROR_INSTALL_FAILURE 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/RunProvisioning: DEBUG - Setting rc to ERROR_INSTALL_FAILURE 2011-12-27T10:21:57.57--9:00 XPD: CActionsCommon/GetProperty: DEBUG - Retrieved property: HIDE_PROV_ERROR_DIALOG, Value: true 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/RunProvisioning: DEBUG - Hiding provisioning error info 2011-12-27T10:21:57.57--9:00 XPD: Provisioning/RunProvisioning: DEBUG - Exiting ----------- Install path does not contain DBCS characters.
Local fix
Problem summary
Problem conclusion
Temporary fix
Comments
This APAR is associated with SPR# MNAA8PY3B4. The problem was caused by a user error or user misunderstanding.
APAR Information
APAR number
LO66308
Reported component name
NOTES CLIENT
Reported component ID
5724E6255
Reported release
852
Status
CLOSED USE
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-12-27
Closed date
2012-02-09
Last modified date
2012-02-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.2","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
09 February 2012