LO40570: LOTUS NOTES MAILMAN ERROR WHEN USING FILE, SEND TO, AND INBOX IS SET AS HOME PAGE

APAR status

• Closed as fixed if next.

Error description

• Notes is set up as your default mail client, and with Notes
  closed, you attempt to send a Word document or an attachment
  from Windows Explorer by using File, Send To.  Notes launches
  and you enter your password, but you receive an error titled
  "Lotus Notes MailMan Error" with an OK button. Click OK and the
  error disappears but the inbox is displayed as a gray screen and
  a new document is not launched.  You are able to get to the
  inbox by clicking another bookmark and clicking back but the new
  document still does not launch.
  
  Steps to reproduce:
  1. Install Notes after Microsoft Office and make Notes the
  default Mail client.
  2. In Notes, right-click the Mail bookmark and select "Set
  bookmark as home page"; your Inbox should now launch when you
  start Notes.
  3. Close Notes and from Microsoft Word create a new document.
  4. Select File, Send To, to mail the new document.
  5. Notes will launch and you are prompted for your password.
  6. When you enter your password, you receive "Lotus Notes
  MailMan Error" with the OK button.
  7. Click OK; the Inbox bookmark is open, but the Inbox is not
  displayed, and the area is gray.
  
  This issue has been reproduced with Notes 6.5 - 8.0/Office 2000
  and Office 2003.
  
  In earlier releases of Notes that were tested, the error "Lotus
  Notes MailMan Error: The server threw an exception" displays,
  but this error was not reproducible in 6.5.x.
  

Local fix

• 1. Launch the Notes client first
  2. Do not set the Inbox as the home page
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# KTOT66BTPY.
  Since 7.0.4 was the last maintenance release, there are no
   plans to fix in 7x.  If the issue occurs in a future release,
   the problem will be investigated for a solution in the next
   release of the product.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• NA
  

Fix information

Applicable component levels

• R702 PSN

     UP