LI81046: USERS UNABLE TO LOGIN TO THE DEVELOPER PORTAL AFTER UPGRADING TO2018.4.1.7

APAR status

• Closed as program error.

Error description

• After upgrading to 2018.4.1.7, users who were able to login to
  the developer portal prior to the upgrade are no longer able to
  do so.
  This is due to the users having been duplicated in the developer
  portal database after the upgrade and means that login is
  blocked for existing users.
  

Local fix

• Delete all duplicated users from the portal database.
  This work-around will remove both of the user entities from the
  portal, both of which are invalid. A new user will be created
  from information from the management server. Unless the user
  entity has been customized with extra fields in a site then all
  of the information is retrieved from the management server and
  nothing is lost.
  
  Steps:
  - Log into the portal site as admin
  - Go to the People page ( <site_url>/admin/people ).
  - You will see duplicate entries for users who are unable to log
  in.
  - Select the duplicate users then select 'Cancel the selected
  User account(s)' from the Action dropdown.
  - Press 'Apply to selected items'
  - The users will be recreated on login or update from the
  management server.
  
  NOTE: If you have customized user entities in your developer
  portal then please contact IBM Support.
  

Problem summary

• After upgrading to 2018.4.1.7 developer portal users are unable
  to login to the developer portal.
  

Problem conclusion

• <span style="background-color:rgb(255, 255, 255)">Fix targeted
  for release in v2018.4.1.7 iFix1</span>
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  API CONNECT ENT

• Fixed component ID

  5725Z2201

Applicable component levels

• R18X PSY

     UP