IBM Support

JR55387: ALERT EMAIL IS NOT SENT BECAUSE AN SMTP SERVER AUTHENTICATION EXCEPTION OCCURS

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APAR status

  • Closed as program error.

Error description

  • When a business condition occurs that triggers an alert email,
    that alert email might not be sent if the SMTP server treats the
     empty string ("") that is passed for a user ID as a character
    that is not null. If an SMTP server does not treat the empty
    string as null, the SMTP server interprets that there is a user
    ID and requests a password. An empty string is also sent for the
     password, which isn't valid behavior. As a result, an
    authentication error similar to the following error is written
    to the SystemOut.log file:
    
    [2/15/16 12:18:58:122 CST] 0000037f EmailHelper   E
    com.ibm.wbimonitor.actionmgr.handling.EmailHelper
    sendEmail(String, String, String, ArrayList) CWMAA2006E: An
    unexpected exception occurred. Exception stack
    com.ibm.wbimonitor.actionmgr.exception.SMTPException:
    javax.mail.AuthenticationFailedException: failed to connect
     at
    com.ibm.wbimonitor.actionmgr.handling.EmailSender.send(EmailSend
    er.java:191)
     at
    com.ibm.wbimonitor.actionmgr.handling.EmailHelper.sendEmail(Emai
    lHelper.java:97)
     at
    com.ibm.wbimonitor.actionmgr.handling.EmailActionHandler.sendNot
    ification(EmailActionHandler.java:345)
     at
    com.ibm.wbimonitor.actionmgr.handling.EmailActionHandler.handleE
    vent(EmailActionHandler.java:405)
    
    PRODUCT AFFECTED:
    IBM Business Monitor
    

Local fix

Problem summary

  • When sending an alert email without authentication, Business
    Monitor does not consider that an SMTP server might interpret an
     empty string as a non-null value. Instead, null values for the
    user and password attributes should be specified.
    

Problem conclusion

  • A fix is available for Business Monitor V8.5.5.0 that allows an
    alert email to be sent when you use certain types of SMTP
    servers.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR55387:
    
    1. Select IBM Business Monitor from the product selector, the
    installed version to the fix pack level, and your platform, and
    then click Continue.
    2. Select APAR or SPR, enter JR55387, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR55387

  • Reported component name

    WEB BUS MONITOR

  • Reported component ID

    5724M2400

  • Reported release

    855

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-23

  • Closed date

    2016-03-31

  • Last modified date

    2016-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEB BUS MONITOR

  • Fixed component ID

    5724M2400

Applicable component levels

  • R855 PSY

       UP



Document information

More support for: WebSphere Business Monitor

Software version: 855

Reference #: JR55387

Modified date: 31 March 2016