JR55387: ALERT EMAIL IS NOT SENT BECAUSE AN SMTP SERVER AUTHENTICATION EXCEPTION OCCURS
Closed as program error.
When a business condition occurs that triggers an alert email, that alert email might not be sent if the SMTP server treats the empty string ("") that is passed for a user ID as a character that is not null. If an SMTP server does not treat the empty string as null, the SMTP server interprets that there is a user ID and requests a password. An empty string is also sent for the password, which isn't valid behavior. As a result, an authentication error similar to the following error is written to the SystemOut.log file: [2/15/16 12:18:58:122 CST] 0000037f EmailHelper E com.ibm.wbimonitor.actionmgr.handling.EmailHelper sendEmail(String, String, String, ArrayList) CWMAA2006E: An unexpected exception occurred. Exception stack com.ibm.wbimonitor.actionmgr.exception.SMTPException: javax.mail.AuthenticationFailedException: failed to connect at com.ibm.wbimonitor.actionmgr.handling.EmailSender.send(EmailSend er.java:191) at com.ibm.wbimonitor.actionmgr.handling.EmailHelper.sendEmail(Emai lHelper.java:97) at com.ibm.wbimonitor.actionmgr.handling.EmailActionHandler.sendNot ification(EmailActionHandler.java:345) at com.ibm.wbimonitor.actionmgr.handling.EmailActionHandler.handleE vent(EmailActionHandler.java:405) PRODUCT AFFECTED: IBM Business Monitor
When sending an alert email without authentication, Business Monitor does not consider that an SMTP server might interpret an empty string as a non-null value. Instead, null values for the user and password attributes should be specified.
A fix is available for Business Monitor V22.214.171.124 that allows an alert email to be sent when you use certain types of SMTP servers. On Fix Central (http://www.ibm.com/support/fixcentral), search for JR55387: 1. Select IBM Business Monitor from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR55387, and click Continue. When you download fix packages, ensure that you also download the readme file for each fix. Review each readme file for additional installation instructions and information about the fix.
Reported component name
WEB BUS MONITOR
Reported component ID
NoSpecatt / Xsystem
Last modified date
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fixed component name
WEB BUS MONITOR
Fixed component ID
Applicable component levels