IBM Support

JR46463: CLICKING BROWSE BUTTON IN PROCESS PORTAL, THE UPLOAD FILE DIALOG DOES NOT APPEAR.

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APAR status

  • Closed as program error.

Error description

  • If the mouse cursor is over the Browse button, but cursor is not
    the
    shape of a hand, (or the pop up message helper is not visible),
    and the
    user clicks the button, the Upload file dialog does not appear,
    but
    rather a new window appears with either code or an error. It
    happens
    when the cursor is still the shape of an arrow rather than the
    shape of
    the hand. Issue is present on both Chrome and IE 8.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
    *                  BPM Advanced on 8.0.1.0.                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: Part of the "Browse" button in          *
    *                      Process Portal does not function        *
    *                      correctly                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Part of the "Browse" button does not function correctly when
    clicked with the mouse (i.e. the file
    selection dialog does not display)
    

Problem conclusion

  • Code was added so that the user can get the dialog by clicking
    any part of button that shows the "hand" icon.
    
    Fix is available on FixCentral.
    
    Install/Dependency information is available in the readme.txt
    on FixCentral. When the user goes to the download files page
    in FixCentral, the readme will be available with the fix
    package as a separate download.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR46463

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-25

  • Closed date

    2013-05-31

  • Last modified date

    2013-05-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R800 PSY

       UP



Document information

More support for: IBM Business Process Manager Advanced

Software version: 8.0.1

Reference #: JR46463

Modified date: 31 May 2013