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JR45864: UNABLE TO PRINT THE PROCESS DIAGRAM FROM PROCESS PORTAL USING IE8

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Action to print Process Diagram from Portal in IE8 results in
    blank page. Other supported browsers work as expected
    

Local fix

  • n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
    *                  BPM Advanced on 8.0.1.0.                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: Process diagrams do not print when      *
    *                      using Internet Explorer                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When the print button on a process diagram is clicked using
    Internet Explorer the diagram closes and the printed results
    are blank
    

Problem conclusion

  • The fix is to not close the diagram and to modify the content
    correcty during the print operation so that it is not blank.
    
    Install/Dependency information is available in the readme.txt
    on FixCentral. When the user goes to the download files page
    in FixCentral, the readme will be available with the fix
    package as a separate download.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR45864

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-27

  • Closed date

    2013-06-26

  • Last modified date

    2013-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R800 PSY

       UP



Document information

More support for: IBM Business Process Manager Standard

Software version: 8.0

Reference #: JR45864

Modified date: 26 June 2013