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JR45844: COACH PAGE DISPLAYS IN READ-ONLY MODE IN PROCESS PORTAL INTERMITTENTLY WITH INTERNET EXPLORER 8.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • With Internet Explorer 8 as the browser, navigating between
    pages of a coach in Process Portal works correctly until the
    Back button is clicked to navigate to the previous page of the
    coach.  The page renders correctly, but does not accept any user
    input (the page is effectively in read-only mode). This problem
    occurs intermittently.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
    *                  BPM Advanced.                               *
    ****************************************************************
    * PROBLEM DESCRIPTION: With Internet Explorer 8 as the         *
    *                      browser, navigating between pages of a  *
    *                      coach in Process Portal works           *
    *                      correctly until the Back button is      *
    *                      clicked to navigate to the previous     *
    *                      page of the coach.  The page renders    *
    *                      correctly, but does not accept any      *
    *                      user                                    *
    *                      input (the page is effectively in       *
    *                      read-only mode). This problem occurs    *
    *                      intermittently.                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This is caused by a timing issue, in the handling of events
    received by Internet Explorer 8 from the BPM server via
    cometd connection.  Other browsers do not appear to exhibit
    this timing issue.
    

Problem conclusion

  • Server code was added to ensure that before pushing any event
    to the browser, that the browser is truly ready to receive it.
    
    An interim fix for Business Process Manager Version 8.0.1.0 has
    been published to Fix Central.  Please refer to the separate
    file that is automatically downloaded with the interim fix
    for prerequisite information and installation/uninstallation
    instructions.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR45844

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-25

  • Closed date

    2013-03-28

  • Last modified date

    2013-03-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R800 PSY

       UP



Document information

More support for: IBM Business Process Manager Standard

Software version: 8.0.1

Reference #: JR45844

Modified date: 28 March 2013