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JR43154: DOCUMENTATION: LOGIN TO THE PROCESS PORTAL APPLICATION USING A BROWSER WITHOUT SSO ENABLED

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APAR status

  • Closed as documentation error.

Error description

  • When single sign-on (SSO) and SPNEGO Web authentication is
    enabled in a server environment, a browser without SSO
    configured cannot login to the Process Portal application.  If
    a customer cannot configure all browser clients for SSO
    support, then configuration changes can be made that
    still make it possible to login to the Process Portal
    application.  The purpose of this APAR is to add documentation
    to explain configuration changes that make it possible to login
    to Process Portal using a browser without SSO support in a
    server environment that has SSO support enabled.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
    *                  BPM Advanced.                               *
    ****************************************************************
    * PROBLEM DESCRIPTION: Attempts to login to Process Portal     *
    *                      are not successful if a browser         *
    *                      without SSO support is trying to        *
    *                      access a server environment with SSO    *
    *                      support enabled.  There can be          *
    *                      multiple symptoms of trying to login    *
    *                      with this configuration.  When trying   *
    *                      to login using Internet Explorer,       *
    *                      there could be an attempt to display    *
    *                      the portal/jsp/j_security_check page    *
    *                      that results in an HTTP 404 message.    *
    *                      When trying to login using Firefox,     *
    *                      there could be an attempt to display    *
    *                      the portal/jsp page that results in     *
    *                      an HTTP 404 message.  There could       *
    *                      also be an attempt to display the       *
    *                      portal/jsp/getSavedSearch.do page       *
    *                      which results in a "SPNEGO              *
    *                      authentication is not supported on      *
    *                      this client" message.                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This situation happens because the browser
    used to access Process Portal does not
    have SSO support configured.
    

Problem conclusion

  • Configuring SSO support for a browser client is a way to
    address this situation.  However, if all browser clients that
    may be used to access Process Portal cannot have SSO support
    configured, then server-side configuration changes can be
    made.  An "Accessing Process Portal using a browser that does
    not support single sign-on (SSO)" documentation section has
    been added to the Business Process Manager 7.5.1 Information
    Center that describes the server-side configuration alternative.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR43154

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    750

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-06-20

  • Closed date

    2012-11-06

  • Last modified date

    2012-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information

More support for: IBM Business Process Manager Standard

Software version: 7.5

Reference #: JR43154

Modified date: 06 November 2012