IBM Support

IV99516: 'FAILED TO INSTALL MICROSERVICES INFRASTRUCTURE COMPONENTS' DURING A FAILED 7.3.0.X UPGRADE

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APAR status

  • Closed as program error.

Error description

  • The upgrade to QRadar 7.3.0.x can sometimes fail with an error
    similar to:
    "Failed to install microservices infrastructure components."
    
    These particular failed upgrade instances have been identified
    as being associated to the following:
    /etc/pki/tls/private/framework_apps_proxy.key
    /etc/pki/tls/private/host.key
    /etc/pki/tls/certs/framework_apps_proxy.cert
    /etc/pki/tls/certs/host.cert
    /etc/pki/ca-trust/source/anchors/cacert.pem
    /etc/pki/CA/ca.cert
    /etc/pki/CA/ca.key
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 730 Patch 2
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 730 Patch 2
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV99516

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-30

  • Closed date

    2018-03-26

  • Last modified date

    2018-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R730 PSY

       UP



Document information

More support for: IBM QRadar SIEM

Software version: 730

Reference #: IV99516

Modified date: 26 March 2018